Job Responsibilities

• Provide workflow development, procedure development and documentation, scheduling, quality control, and library customer support.
• Provide maintenance, report creation, and support for public access computers, if available. Support daily library operations and physical collection integrity.
• Circulation Processing: Process all library materials with appropriate tracking material.
• Circulation Returns: Check in all returned and newly processed MS Library material, including: print, audio and visual collections. Check out waitlisted items and prepare for delivery. Shelve checked in materials, if needed.

• Circulation Shipping: Fill out an inventory sheet for each mail run and prepare mail for pick-up and delivery. Prepare and send material intended for domestic and international delivery according to Microsoft shipping policies.
• Provide support to customers via chat, email, telephone and in person by answering circulation, content and reference questions, escalating when necessary.
• Support customers through individual and group library training sessions using templates and guidance provided by MS Library communications team.

• Market, promote and build awareness of MS Library services, using templates and guidance provided by MS Library communications team.

Requirements & Qualifications:

• Experience in Information Service, Library Management, or Customer Service.
• Experience in a technology company preferred.

Tools and Techniques:

• Microsoft Office suite

Personal Skills:

• Proficiency in written and verbal English.
• Strong work ethic.
• Strong client service orientation.
• Questioning/clarification skills.
• Prioritizing/time management skills.
• Proactive and flexible.
• Logical, accurate, and detail oriented