Sales Operations Analyst

Company Description
Dropbox isn't just a workplace-it's a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox-and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be. Here, you can own your impact to make work more intuitive, joyful, and human-for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries-and yourself- Dropbox is ready for you.

Team Description
Our Customer Strategy & Operations (CSO) team sets and drives key business initiatives across the company. We complement and support product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development.

Role Description
We're looking for a motivated and detail-oriented (OPT: Associate) Sales Operations Analyst to join our dynamic team. This is a great opportunity for someone early in their career to gain hands-on experience in a fast-paced SaaS environment. You'll play a key role in supporting our sales processes and systems, helping drive efficiency and accuracy across our operations.

This is a fully remote role (within Ireland) on a 12 month contract with potential to extend to 23 months.

Responsibilities:

• Reporting and Analysis:
  • Build and maintain sales reports and dashboards to track key performance indicators
  • Monitor data quality and integrity across systems; identify and resolve discrepancies
  • Analyse sales performance and provide insights to inform decision making
• Process Improvement:
  • Identify opportunities to streamline workflows and improve sales operations
  • Partner with IT and Sales to implement changes that enhance efficiency
• Stakeholder Support:
  • Respond to ad hoc sales support requests, providing timely and practical solutions.
  • Collaborate with stakeholders to tailor reporting and share insights that support local and global sales efforts
• System & Data Governance:
  • Ensure consistent and accurate data entry across Salesforce and related tools
  • Promote system adoption and adherence to data governance standards

Requirements:

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field
• 1-2 years of experience in sales operations, business analysis, or a related role, preferably within a SaaS environment
• Proficiency in Salesforce CRM and familiarity with enterprise SaaS tools like Gong, ServiceNow etc
• Conversational intelligence tooling experience a distinct advantage
• Strong analytical and problem-solving skills, with the ability to interpret and present data from multiple sources
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple tasks and meet time-sensitive deadlines with a high degree of accuracy and attention to detail
• Demonstrated proficiency with Excel and/or Google Sheets, including pivot tables and VLOOKUP functions

Note: Please apply only if you are currently in Ireland and eligible to work full-time in Ireland.
(only Shortlisted candidates will be contacted)

For further details and interest in discussing further, reach out to me at [email protected]