Job description
This role touches all aspects of "order-to-cash", from receipt of customer orders through invoices and RMA processing. This role requires a dynamic individual who has a passion to solve problems with numerous stake holders both inside and outside the company.
* Receive, review, and process revenue and RMA orders in an accurate and efficient manner in accordance with company policies and procedures:
* Provide timely follow-up with customers regarding order status, delays and delivery issues.
* Provide customers and sales with open order reports on a weekly basis.
* Resolve customer problems in a professional and timely manner.
* Assist finance with account reconciliation, discrepancies and accurate processing of credits and returns
* Assist sales with account management, queries, quoting, and be the liaison into Operations for Sales.
* Help document and continuously improve processes that deliver world class service to our customers.
* Provide cover for vacation time for team members. Participate in a floating schedule for different areas of Sales Operations activities (Loan management: RMA management: New Product backlog management )
Required Skills & Experience
* 5 years+ relevant Inside Sales / Customer Service Experience.
* Must be PC Literate - Outlook, Word, PowerPoint, etc.
* Must have strong Excel experience - proficiency in vlook up/ pivot tables
* Competent in sales order entry systems and processes.
* Knowledge and experience of logistics, carriers and terms an advantage.
* Analytical, detail oriented, with an emphasis on data integrity and accuracy.
* Ability to organize and prioritise work is a must.
* A talent to succeed in a fast paced, every changing environment with ability to multitask and deliver results.
Desired Skills/Qualifications:
* Excellent verbal and written communication skills as well as excellent interpersonal skills.
* Passion to provide a world class, professional service and support to both internal and external customers.
* Demonstrated ability to work in a flexible environment that is constantly changing.
* Demonstrated ability to multi-task and follow through on commitments on/before they are due
* Must be team oriented and simultaneously assertive with capacity to work with minimal supervision.
