Job description

Company Description
Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.

We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.

Role Description
We are looking for a Training Development Specialist to join our CX - Enablement Team. You will be working with a thoughtful, ambitious and creative team that's committed to meeting the needs of a dynamic, customer-centric organization. The CX Enablement Team strives to understand the journey of the support agent and creates learning and skill development opportunities that lead to the best possible customer journeys.

This is a fully remote role (within Ireland) on a 12 month contract with potential to extend to 23 months

Responsibilities:

Research source materials & work closely with subject matter experts to determine learning objectives for Customer Support Agents, including those in technical roles.
Create short-form video learning in just-in-time (JIT) format
Create on-the-job guides for Customer Support agents for product launch support.
Collaborate with product launch and content stakeholders to deliver agent support content.

Requirements:

1-2 yrs of work experience in a training content related role, with familiarity into adult learning and/or educational theory.
Experience with content development tools such as: Adobe Creative Cloud (Premier Pro), Articulate 360 and Storyline, Google suite, Microsoft Office suite.
LMS management (Docebo a plus).
Experience with video production and editing.
Experience with digital research, analytical projects, and training performance analytics.
Exceptional time management skills in a fast-paced, deadline-oriented work environment.
Customer service/support experience in the SaaS industry a plus

Note: only shortlisted candidates will be contacted.
Please apply only if you are currently in Ireland and eligible to work full-time in Ireland.

For further details and interest in discussing further, reach out to me at [email protected]

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).