Job description

Company Description
Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.

We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.

Role Description
As a member of the Dropbox CX Scaled Content Creation team, you'll help maintain content on our help center (help.dropbox.com) and agent education surfaces. You'll work closely with our content team to support product launches by uploading, formatting, and staging articles on our content management systems as well as staging courses in our agent training LMS. This is a fast paced, entry level position that will potentially allow the right candidate to take on editorial tasks during the course of their assignment.

This is a fully remote role (within Ireland) on a 12 month contract.

Responsibilities:

Format and stage articles on our content management systems
Stage learning plans and training curriculum structure in LMS
Submit content for localization and manage workflow
Optimize images and other graphics
Conduct content audits
QA articles for broken links and typos
Pull verbatims and other reports
Provide miscellaneous support for Scaled Content and Scaled Platforms teams as needed

Requirements:

1 year of work experience
Experience uploading information into an online repository (Sharepoint, WordPress, eBay, etc.)
Familiarity with a content management system (WordPress, Adobe Experience Manager, Dita, Jenkins, etc.)
Familiarly with copy editing and/or editorial workflows
Experience with image editing or optimization tools (Photoshop, Illustrator, CorelDRAW, etc.)
Self-starter who can thrive in a distributed, fast-paced environment
Excellent written and oral communication skills
Interest in a writing, editorial, or content design profession
Preference given to those who have familiarity with SEO terms and/or have used Dropbox previously

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Note: only shortlisted candidates will be contacted.

Please apply only if you are currently in Ireland and eligible to work full-time in Ireland.

For more information about this role kindly contact Aamir Bafanda at [email protected]